Your information at the Lab.

Account and bookings

The service stores account identifiers, contact details, profile choices and records needed to manage court bookings, coach requests, credits and memberships. Session cookies or app sign-in tokens keep you signed in. Account and booking information is available to staff who manage the service.

Card payments are processed by Stripe or Square, depending on the payment flow. The service stores payment references and transaction records used for confirmation, membership billing and refunds.

Coaching and videos

Profile goals, coaching conversations, practice records and saved memories support your coaching experience. Video processing requires the consent shown in the upload flow. Uploaded clips and reports are processed using the service's storage and AI providers, including Google Cloud and Gemini.

Use the coaching Memory & data controls to review, correct, export or remove coaching information and manage memory consent. Use the video library to request removal of a clip and its report. The upload and video controls explain the current limits and retention choices. Local alpha demos label sample data and keep their test clips on your device.

YouTube demonstrations

Opening Watch demonstrations sends the drill name to YouTube's Data API to find up to three videos. We do not append your coaching memory, uploaded video, or account identifiers. Search metadata is cached on our server for up to six hours. Displayed thumbnails connect your browser to Google; selecting a result loads YouTube's official player without autoplay. The player uses privacy-enhanced mode, which limits personalization but does not prevent all data collection. Google may receive your IP address, browser information, referring site and playback activity under Google's privacy policy. Selected videos and viewing activity are not saved to your coaching memory or plan. Search links can also open YouTube directly.

Community

Published community posts, including the contact method you choose to include, are visible to signed-in members. Share only contact details you want that audience to use. You can remove your own post. Marking your profile as interested in a partner saves that preference; creating a community post is how you make your availability discoverable.

Site operation

The website uses Vercel Analytics for site-usage measurement. Hosting, authentication, storage and payment providers process information needed to operate these features. Access and retention differ by record type; deleting a video or coaching note does not close your account or erase booking and payment records.

Questions and account closure

Use Delete account in Account settings to remove your profile, memories, conversations, training records, reports, community posts and unused credits. Stored videos and linked sign-in accounts are queued for removal with retries. Payment providers may retain their transaction records; backups and security logs follow separate retention schedules. We keep a hashed deleted-identity marker to prevent old sign-in tokens from recreating an account. Rejoining starts a new profile and the optional player survey. Contact the team for help; do not include passwords or card details.